Great service! They pick my car up they leave me another Mercedes Benz to drive while my Mercedes Benz is being serviced. They bring my car back and pick up the one they left me to use .Always Awesome service! I will always take my Mercedes Benz to this dealership!!!!

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Very kind, helpful and timely. Also, delivered car clean. Dylan was very professional and kind.

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Very good communication with the service team. The courtesy drivers that dropped off and picked up were great to deal with.

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I had an outstanding experience at Mercedes-Benz of Centerville. Dylan went above and beyond to help me by making the whole service process smooth from start to finish. Highly recommend this dealership. It’s by far and large the best experience I’ve ever had at a Mercedes dealership.

The staff was Professional. They exemplified superb customer service. They kept us informed about their progress. They sent us videos of what they saw and what work they doing.

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I am always treated with respect and have valued the relationship that I have with everyone from the service advisor team to the Service Manager, Dennis. Katelyn is always so helpful and pleasant - I really value her continued assistance to me as a customer! I have to say that the most important words that I could use to describe the service department, and the dealership overall is TRUST and RELATIONSHIPS! From the top down, including the owner, Ms, Janell Ross, I value the effort taken to chat with me when I am waiting for service in the customer lounge, ... Read More

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DealerRater - Aug 9, 2026

I am always treated with respect and have valued the relationship that I have with everyone from the service advisor team to the Service Manager, Dennis. Katelyn is always so helpful and pleasant - I really value her continued assistance to me as a customer! I have to say that the most important words that I could use to describe the service department, and the dealership overall is TRUST and RELATIONSHIPS! From the top down, including the owner, Ms, Janell Ross, I value the effort taken to chat with me when I am waiting for service in the customer lounge, to the contact throughout the service process by her staff. From the top leadership down to everyone I have had contact with, I would describe my experience with the following: TRUST - RELATIONSHIPS - SERVICE! I appreciate all of you!

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Everything was great ??.The Staff there is always so professional when ever I have to bring my Vehicle in for service they make me feel like I can trust them and they do a great job.

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I’m very pleased with the service I received. Mr. Owens was great to work with. He recommended what services were needed. Great customer service.

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Very pleased with the service. Dan and Dylan took good care of me and my car.

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Professional and clean The employees that I interacted with were very Professional, and the dealership was very clean.

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All was well until I drove away. The 'check engine' light, which was what I wanted fixed (it was constantly on) was out - that was good. An hour later, before I even got home, it came back on. It's still on. Taking the car back in (which is incredibly inconvenient!) Monday. I paid $2,500 (tho not just for the light issue. Got B service & blutec light checked and fixed as well).

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He was great to work with !! He always is !! He takes good care of me and keeps me informed !!

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The service writer was very thorough. He made recommendations, but let me decide if I wanted to proceed with each one.

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The service was excellent and the customer service was excellent as well.. I would recommend.

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Ricardo and Lee were a big help to me with technology They were both knowledgeable informed polite and respectful about my questions Ricardo spent a lot of time with me and I appreciated his help Peggy Dobrozsi

Friendly and helpful in diagnosing the problems and fixing it. I am very happy with the results.

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Very thorough explanation and kept me updated on the progress. Would definitely recommend them again.

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This dealer ship is amazing! The people here are great! My wife and I were able to get in and before we knew it we were leaving in a new ride! Exactly what we needed suitable for our family!!! Thank you Ricardo Rutledge!!!! You were great!!!!

New staff, better service! I will be back to visit Dylan for sure. My 3 plus hours sitting and waiting at the dealership was fun (who says that?) Well, it was because of the sales staff who entertained me and stopped to say hello. I would buy a car from Sierra or Erec any day. Dylan and I got to talk about cars and car care. That was fun too. He is passionate about detailing cars as am I. Professional, fun, caring staff. This visit cemented my loyalty to this dealership. Looking forward to my next service! And the person who ... Read More

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DealerRater - Jul 19, 2026

New staff, better service! I will be back to visit Dylan for sure. My 3 plus hours sitting and waiting at the dealership was fun (who says that?) Well, it was because of the sales staff who entertained me and stopped to say hello. I would buy a car from Sierra or Erec any day. Dylan and I got to talk about cars and car care. That was fun too. He is passionate about detailing cars as am I. Professional, fun, caring staff. This visit cemented my loyalty to this dealership. Looking forward to my next service! And the person who spoke to me on the phone to set my appointment was awesome. He made me laugh and his personality came through the call unlike last year (that person was short, rude, and absolutely no personality). This dealership has received a huge upgrade by investing in people who take care of the customer! Thank you to the entire staff. I may have to stop by with some goodies.

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On trip experienced engine sputter an check engine light.Stored codes showed #1 cylinder misfire but this could not be duplicated and the Centerville MB Service Center after test drive of 20 miles under various town and highway driving. Advisor Mr Race suggested to fill up with "Top Tier" gasoline⛽️ at stations with more and effective detergents additions and water control and regular gas storage tank cleaning.

I love the workers there, they break everything down with you before papers are signed.

Pleasant and professional staff. Timely service and clean environment. Provided helpful and updated communication for future reference

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Took care of my needs in a very timely manner . Service manager was cooperative and helpful.

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Great to feel and know that your vehicle is being serviced by friendly fun Professional

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If you’re thinking of buying a car, do yourself a favor and work with Erec James!! I had the best experience with Erec! He was professional, knowledgeable and enjoyable to be around! From the beginning, he made me feel like I was doing business with my big cousin, someone who genuinely had my best interest at heart! He was also very transparent, answered all of my questions and made sure I felt confident throughout the process. I can confidently say you will have a great experience and won’t be disappointed! Thank you so much Erec for everything!!

Every member of the staff is absolutely wonderful. Kind, courteous, attention to detail. Keeps you informed on what's going on with your vehicle. Top notch!

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Entire experience at Mercedes of Centerville during the service appointment was excellent. All employees are friendly and helpful. Dylan Race checked me in and explained everything clearly.

Great dealership and Sierra was very helpful and professional. I would recommend the dealership on its professional and staff

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Great customer service

Came into the dealership to pickup new key blank as part of replacement key fob. Key fob was paid by Carmax which showed two key fobs, but they only had one fob. Carmax reimbursed for the SLC 300 fob and Mercades of Centerville was able to program the fob and make the blank. While I was there mercades of Centerville as replaced the batteries in my GLE 400 fobs free of charge.

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Shane Owen’s worked with me on a repair to my wife’s 450GLS. He was able to resolve my issue and gave excellent service. Can not say enough good things about Shane. He is a super individual.

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Took over 3 weeks and the top stil does not work on the 98 skl-230. They wanted over $1,600 to replace to rear light assembly. I bout 2 new rear light assembly's for under $200 and according to youtube it takes less than an hour per light and special tooling. I can see why all the mechanics sit around and do nothing?

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The Centerville dealership has very friendly and knowledgeable staff. It doesn’t matter if I am there for service, the front sales staff always acknowledge me and offer any assistance I may have. The service staff are fantastic. Dylon and Anita….premium CSR! Shane is a pleasure to speak to when I’m making an appointment or picking up my car. He even offered to take me to The Greene while my car was being serviced then pick me up when they were done. Everyone is pleasant and has a good sense of humor. GREAT experience from start to finish.

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The service and information provided was good and timely. Dylan was very helpful and courteous.

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Erec James was our sales person very sweet and nice to talk to and he helped us buying and selecting our car and we were happy with the whole process of buying

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Dylan’s a very sharp young man who seems to genuinely care about his customers.

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The service we received was truly exceptional. Their attention and care far exceeded even the highest expectations we could have had for a five-star experience. On our way home from vacation, we hit a pothole and had a blowout on Highway 70. Mercedes towed our car to Mercedes-Benz of Centerville. We called ahead and spoke with Dan Phong, who guided us through ordering tires, finding lodging, and arranging transportation to and from our hotel while we waited. They even coordinated with our local service department to advise them of our needs at home. The Centerville staff were friendly and helpful, turning ... Read More

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Google - May 28, 2026

The service we received was truly exceptional. Their attention and care far exceeded even the highest expectations we could have had for a five-star experience. On our way home from vacation, we hit a pothole and had a blowout on Highway 70. Mercedes towed our car to Mercedes-Benz of Centerville. We called ahead and spoke with Dan Phong, who guided us through ordering tires, finding lodging, and arranging transportation to and from our hotel while we waited. They even coordinated with our local service department to advise them of our needs at home. The Centerville staff were friendly and helpful, turning a stressful situation into a pleasant experience. The owner even stopped by to ask if we needed anything. I can not say enough good things about this Dealership!!! They are awesome!

The service we received was truly exceptional. Their attention and care far exceeded even the highest expectations we could have had for a five-star experience. On our way home from vacation, we hit a pothole and had a blowout on Highway 70. Mercedes towed our car to Mercedes-Benz of Centerville. We called ahead and spoke with Dan Phong, who guided us through ordering tires, finding lodging, and arranging transportation to and from our hotel while we waited. They even coordinated with our local service department to advise them of our needs at home. The Centerville staff were friendly and helpful, turning ... Read More

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Yelp - May 28, 2026

The service we received was truly exceptional. Their attention and care far exceeded even the highest expectations we could have had for a five-star experience. On our way home from vacation, we hit a pothole and had a blowout on Highway 70. Mercedes towed our car to Mercedes-Benz of Centerville. We called ahead and spoke with Dan Phong, who guided us through ordering tires, finding lodging, and arranging transportation to and from our hotel while we waited. They even coordinated with our local service department to advise them of our needs at home. The Centerville staff were friendly and helpful, turning a stressful situation into a pleasant experience. The owner even stopped by to ask if we needed anything. I can not say enough good things about this Dealership!!! They are awesome!

I’ve been familiar with MB of Centerville for awhile from getting a previous vehicle serviced there and always had a pleasant experience but i recently purchased a Brand New Cle 53 AMG and couldn’t be happier! Cole is the guy!!! He was so knowledgeable and patient and was very diligent about helping me get the car with the exact specs I wanted!!! He kept me updated through the process and hunted down my very picky criteria and had me in exactly what I wanted within a week! The day my car arrived the entire staff was so excited and ... Read More

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Google - May 27, 2026

I’ve been familiar with MB of Centerville for awhile from getting a previous vehicle serviced there and always had a pleasant experience but i recently purchased a Brand New Cle 53 AMG and couldn’t be happier! Cole is the guy!!! He was so knowledgeable and patient and was very diligent about helping me get the car with the exact specs I wanted!!! He kept me updated through the process and hunted down my very picky criteria and had me in exactly what I wanted within a week! The day my car arrived the entire staff was so excited and hospitable. Cole took the time after the sale was complete to still take me on a ride and teach me so many hidden gems about my car! Definitely the BEST car dealer I’ve ever dealt with! Thank you!

Everyone was fantastic and work with me to arrange everything required to complete the A1 maintenance

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Great experience! Danielle was professional and easy to work with. I’m enjoying my C300

Great service visit on 5/18/2026. Shane was provided me with Al the information needed for me make decisions good for my vehicle.kept me aware of progress of service. Also spoke with Kate Seibers had the opportunity to thank her for the assistance in getting my vehicle taken care of. I was so impressed with her ability to communicate and correct a situation that turned out great.

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I asked for my car not to be washed, but clean the windows, that wasn’t done. The service of checking the tire pressure was over looked. The service advisor was great, I don’t think I got the value of what I paid for.

Always fast and reliable service. Service department has always treated us like family when visiting.

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They got me in right away. Professional and courteous. Price was lower than quoted. I will use them again.

Great experience.

Very happy with the service I received at this dealership Danielle my sales person was great!

Great experience, was kept up to date on all service items. Team even performed warranty work immediately to ensure I didn’t need to return for a follow up visit.

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Vehicle was repaired under warranty with the work professionally done and followed through with a thorough inspection and a wash to boot. Can't ask for more than that.

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Dan the head service person that took down what I as needing done is excellent man.

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Thanks Cole for your help. It made it very convenient to pickup the car on a Saturday.

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Customer service rep Dan is a wonderful person that his goal to keep customers happy and satisfied. He always takes care of my car and get the job done quickly Thanks

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Great service. Communicated any issues while servicing. Completed and returned in the time frame that I was told. I will recommend to my friends.

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They did the required service and found several recommended treatments as well. Prices are a bit high.

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Unprofessional Communication: Throughout the two weeks the vehicle was in the shop, multiple voicemails went unreturned. When contact was finally established, the advisor (Shane) offered excuses about being 'slammed' rather than apologizing for the lack of responsiveness. Condescending Treatment: The overall tone of the interaction was dismissive and condescending, creating a feeling that the customer was a 'nuisance' despite paying $2,770 for repairs. Inaccurate Warranty Information: Shane incorrectly claimed certain parts were not covered by warranty. When confronted with physical proof from the warranty paperwork, he deflected responsibility to the service technician rather than taking ownership of the error. Loss of ... Read More

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DealerRater - May 1, 2026

Unprofessional Communication: Throughout the two weeks the vehicle was in the shop, multiple voicemails went unreturned. When contact was finally established, the advisor (Shane) offered excuses about being 'slammed' rather than apologizing for the lack of responsiveness. Condescending Treatment: The overall tone of the interaction was dismissive and condescending, creating a feeling that the customer was a 'nuisance' despite paying $2,770 for repairs. Inaccurate Warranty Information: Shane incorrectly claimed certain parts were not covered by warranty. When confronted with physical proof from the warranty paperwork, he deflected responsibility to the service technician rather than taking ownership of the error. Loss of Trust & Lack of Transparency: Due to the misinformation regarding the current warranty, I requested diagnostic reports from two previous visits to verify if I had been overcharged in the past. Shane flatly refused to provide these records, stating he 'cannot help with that.' Service Errors: The repair time was extended because the wrong part was initially installed, necessitating a loaner vehicle. Delayed Resolution: It was only after a complaint was made to the front desk—nearly two weeks into the process—that Shane’s attitude shifted, at which point he finally provided a direct line and cell phone number. I would like to add that I am actively searching for my next luxury compact SUV pur hase and was considering GLC Plug in Hybryd, but due to lack of quality in customer service in our only MB dealership in this area I am no longer considering this vehicle.

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Absolutely an amazing experience. Helpful staff; who was also very kind and courteous. My saleswoman; Sierra was top notch !

Absolutely outstanding customer service! Warm and welcoming! Very helpful!

Dan the service man is Awesome!

Appreciated being able to drop my car off the same day I came in to get a car wash and schedule a service. Really liked working with Shane on the service.

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Best and friendliest staff I've ever encountered at a dealership.

Absolutely amazing service ! Everyone was super friendly and kind. There was a no pressure feel atmosphere. Above all Sierra was a top notch saleswoman !

I filled this out twice already. Not sure why I keep getting it. Having said that, we received absolutely excellent service and are very happy with the service provided. once we move to Ohio in a few months we will make this our dealership.

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The dealership promptly attended to me, and a loaner car was ready. After the service diagnostic result was provided and well explained.

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Always a pleasure bringing my car to get serviced. everyone is warm and welcoming, My service advisor always answering any questions I have, Dan Phong and the entire crew amazing.!!!

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As expected for the service. Thank you for getting me in so quickly. Thank you

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I can’t say enough good things about this dealership, specifically the service department. I was traveling when my car needed service, which could’ve easily turned into a major disruption, but they handled everything flawlessly. They prioritized my vehicle knowing I was from out of town, kept communication clear and timely, and most importantly, set me up with a loaner so I didn’t miss my kids’ competition. That level of consideration is exceptional. On top of that, the entire team was genuinely friendly, professional, and easy to work with. No runaround, no stress just solid service and people ... Read More

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Google - Apr 19, 2026

I can’t say enough good things about this dealership, specifically the service department. I was traveling when my car needed service, which could’ve easily turned into a major disruption, but they handled everything flawlessly. They prioritized my vehicle knowing I was from out of town, kept communication clear and timely, and most importantly, set me up with a loaner so I didn’t miss my kids’ competition. That level of consideration is exceptional. On top of that, the entire team was genuinely friendly, professional, and easy to work with. No runaround, no stress just solid service and people who clearly care about their customers. Thank you Dan P! If you’re looking for a dealership that actually delivers on customer experience, this is the one.

Always helpful, accommodating appointments, knowledgeable and ii have used them a long time and will next time

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Intake for my service appointment was on time, loaner car was ready, I was in and out in five minutes. My car was ready to pick up later that afternoon as expect expected. Great job!

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Everyone I dealt with was competent and friendly. I highly recommend this dealership.

I took my car in for service, which was fine, but the car wash broke down, so my car wasn’t washed.

Great customer service 👏🏾

The entire staff was incredibly pleasant and professional. A special shout-out to the shuttle driver, who provided exceptional service! Plus, my car’s exterior was returned in pristine condition.

I got the pleasure of working with Rufus on the purchase of my car. Rufus was patient, thorough and listened to what I was looking for in a car. Overall great experience with the whole Bob Ross team!

Scheduled B service with additional repairs through Dan Phong. Everything was completed in a timely manner at the quoted estimate.

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Great service #10⁷

Went in for A service for my 2012 C Class. Experience was better than previous visits. Time and attention were paid to my vehicle, I received a video report from the service technician, which was very much appreciated, and they cleaned my car which they had not done for the past few visits. A better visit overall recently than previous visits.

⭐⭐⭐⭐⭐ From the moment we found our car online and connected with Ricardo, the experience at Bob Ross Mercedes-Benz was outstanding. We flew in from Birmingham, Alabama (during the TSA shutdown), and Ricardo went above and beyond by picking us up from our hotel. Once at the dealership, he gave us a full tour and shared the history of the facility, which made the experience even more special. He made us feel completely at ease and ensured everything went smoothly. Eric James was fantastic in helping us secure a great price, a solid deal, and a warranty that made perfect sense ... Read More

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Google - Apr 7, 2026

⭐⭐⭐⭐⭐ From the moment we found our car online and connected with Ricardo, the experience at Bob Ross Mercedes-Benz was outstanding. We flew in from Birmingham, Alabama (during the TSA shutdown), and Ricardo went above and beyond by picking us up from our hotel. Once at the dealership, he gave us a full tour and shared the history of the facility, which made the experience even more special. He made us feel completely at ease and ensured everything went smoothly. Eric James was fantastic in helping us secure a great price, a solid deal, and a warranty that made perfect sense for us. Ian Pabon also did an excellent job walking us through every detail of the car before we hit the road. He was thorough, patient, and made sure we felt confident with our purchase. This trip was 100% worth it, and we’ll definitely be back for our next vehicle. Highly recommend this team if you’re looking for top-notch service!

Took my coach in for the Mercedes Benz chassis sprinter that had codes and the SES was on ... I knew it was going to take some time for them to check it out so I was not really paying attention to the completion. Next thing you know I had an email, and a text informing me that it was done and ready for pickup. I asked them to delay the pickup and it was no problem. So, I drove up to the repair or service shop and they were very friendly to provide the details on the repair. I would ... Read More

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Google - Apr 5, 2026

Took my coach in for the Mercedes Benz chassis sprinter that had codes and the SES was on ... I knew it was going to take some time for them to check it out so I was not really paying attention to the completion. Next thing you know I had an email, and a text informing me that it was done and ready for pickup. I asked them to delay the pickup and it was no problem. So, I drove up to the repair or service shop and they were very friendly to provide the details on the repair. I would have liked for them to explain a little more on the care of the chassis. That could be a little bit of process improvement. Other than that all went very well. Thank you!

Best service team. Always friendly and helpful. Team answers all questions asked. When asked to check air in tires and top of wiper fluids ; it was done and part of service.

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My experience with Mercedes Benz Centerville has been wonderful. They make you feel like family; very friendly and welcoming. Kudos to your service and parts team for their expertise and locating parts that other dealerships would not go the extra mile to locate. I’m super happy that I chose a Mercedes GLE and Mercedes Benz of Centerville as my service provider!❤️

Good service

Katelyn Seibers is the best. Anytime I have issues with my G63, I call Katie. She gets me in fast and then texts me updates until work is completed. Highly profession and efficient. 10 out of 10

Scheduling the appointment was quick and easy; several days/times were available which made it very convenient. My service advisor was personable and kept me updated on the expected wait time. My car had been vacuumed, washed and pulled around to the side of the service department so that I could hop in and be on my way. Absolute stellar service!

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Service wasCompleted ahead of time. Everyone very professional. I had use of a loaner car for a week.

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