Trading up to a Mercedes for the first time can be daunting, but Vaughn and the team at Mercedes-Benz of Centerville made it hassle-free for my wife and I. As we considered options to replace my wife's Honda, Vaughn patiently guided us through test drives and answered all our newbie questions. He took the time to explain different models and features without any pressure. Everyone we talked to recommended Mercedes Benz of Centerville, part of the Bob Ross dealership group, and they lived up to their reputation. Once we decided on a model, they quickly handled paperwork while prepping ...
Reggie Hawkins, Nicole and David were all superb. It made the car purchasing process a great experience.
Amazing customer service everyone friendly and nice ready to help…. came in told Dan Meyers what I wanted he show me everything I needed see and know..not even a week he got me in the perfect car everything I wanted with it ..thank u again I really appreciate u…I recommend Bob Ross Buick GMC 1000%
Katy was awesome! Easy check in to get my maintenance service completed. Very friendly and professional and service was done all on the same day. Happy Costumer here!
All the service staff people were friendly and easy to interact with. The maintenance repairs were completed in a reasonable amount of time. My only concern was that the emissions recall job could not be completed because they said they needed a back ordered part that would cost me over $200. The recall letter from Mercedes said that the recall repair would be performed at no cost to me.
Dennis Bowing, has always provided excellent customer service. Goes above and beyond to help the customer during sometimes a stressful situation. I have been and will continue to be a loyal Bob Ross Mercedes Benz customer.
As advertised, excellent work. Professional treatment from drop off to pick up.
It's the people which make my experience with Bob Ross Mercedes Benz pleasurable. they treat me like I am a part of their family.
Since I knew what I was looking for, Reggie was very helpful in the execution of my decision. Great job.. this is the 1st time MB owner.
Very pleasant people they get you in and they get you out no long wait and they get the job done I'm always satisfied with the work they do.
Exceptional dealership and always exceptional service. They don't stop until you are completely satisfied and your problem has been resolved. There's clearly a culture of excellence here. I wouldn't go anywhere else to purchase a vehicle or to have my vehicle serviced.
Great service with getting me my new key for my Mercedes. They checked it out to make sure everything worked. Very professional personnel in the parts department.
Very friendly personnel and knowledgeable. Was contacted what was needed to repair my vehicle within the time line that was given to me. Was repaired and returned in like new condition in the time line quoted. Thank You Mercedes Benz of Centerville
I had an issue with door seal on my 2016 M/B GLE450 AMG Coupe. Dan Phong stepped up to quickly review part and determined they would replace it under warranty. He had to order the part and within 2-3 days part arrived and they installed it quickly and efficiently. I appreciate the service departments work and friendliness.
Service was quick and accurate. Facilities are clean and fresh. They answered all my questions about the required service and pricing. Very satisfied with the dealership and its employees.
This was my first service call. Everyone was friendly and efficient. The work was completed in the time frame I was given. It was a pleasant experience.
As always great service and very profesional. Happy to have the dealer here in Centerville . They wash the car without asking them. Have a nice weekend.
Always quality work,very pleased. The only complaint we had for this service was no one called to let us know our car was ready we had to call.
Dennis Bowling really cares about ec=xcellent service and does an excellent job, I have a come and go faint vibration in my dash and he really puts forth the work
We had a great experience with everyone at the dealership. Everyone was very professional and answered all questions. We will definitely be going back to this dealership for any future maintenance needs.
I received excellent service on the lease of my 2020 C300 Cabriola Convertible. I would not hesitate to lease from them again. Thank you Very much.
Called about a pre safe code made appointment within a reasonable time. They arranged for a loaner. Replaced the seat belt and eliminated the problem
Was able to review available cars and purchase the one I desired with no pressure and in a very time efficient manner. It was our second car purchased at the dealer and was again an excellent experience
The Bob Ross dealership sent someone to pick up my vehicle and returned it when the service was completed in a timely manner. I am very pleased with this dealership.
This dealership was so easy to work with. We did it all remotely. They were timely and responsive and very accommodating! I would use them over and over again.
Friendly. Accommodating and professional staff, on time delivery and repair. Been dealing with centerville OH Mercedez Benz dealership for more than 10 years. Always a pleasure to work with this team. Thanks
Absolutely superb service! From scheduling to write up, to service to follow up, the team was always in touch with me and were timely and efficient. Highly recommend Mercedes of Centerville!
Mercedes of Centerville is our hometown dealership! Buying a car from them is not a laborious process, they make everything quick and easy. Jack is our sales person and we know he is always going to take care of us and give us the best deal possible. He is not just our sales person but we consider him a friend as he always calls on our birthday’s and holidays just to check in on us. Thank You Centerville Mercedes!
I had been on the hunt for a certified preowned c300. I browsed the online inventory and, after finding one that I liked, decided to go see it in person. Upon entering the showroom, I was greeted by Andreas Burkert. It was such a pleasure to work with him. He took me right to the vehicle and was able to give me a detailed explanation of the technology and safety aspects of the car. He was very knowledgeable and was able to answer all of my questions. I loved that he was low pressure, just allowing me to enjoy the ...
I have owned several Mercedes since 1973. I have dealt with many service departments in several state over these years. The Mercedes-Benz of Centerville service department has by far been the best! All of their services advisors have been excellent. My last service advisor was AndreBourne. He was most helpful in providing me with a loaner car and keeping me advised of my car's service progress. His estimated cost was right on and the car was ready at the time he said. He even sent me text message updates. I particullarly want to thank Dennis Bowling!! I have worked with ...
Whether it's Dennis, Andre, or Jim that answers the phone, you can rest assured you will receive personal service! I now own two MB's and each have been take care of, yes "taken care of," by these guys. They know their job; are courteous, and accommodate a busy guys schedule. Andre "synched" my new iPhone to my CLS 550 in, like, two minutes! Way cool. Dennis is the consummate Service Professional, and will not blow you off. Jim handles all questions. I would say, if you own a Mercedes Benz, no matter its age, get ...
Buying a car can be a nerve wracking hassle sometimes but not at this dealership. I was impressed with the courtesy and consideration I was given by my salesman Jim Rutter. He was able to get a good trade in value for me and make it possible for me to buy my dream Mercedes Convertible. He took the time to explain the car fully and make sure I was comfortable driving away in it.
This place is a wonderful . Bought a new Mercedes SUV very knowledgeable sales person with excellent personality, outstanding customer service. Travis Spears was my Sales person and Ted the sales manager best I have dealt with over the years in any dealership Highly recommend to any body for the best car purchasing experience!!
Mercedes Benz of Centerville is simply the best. Great cars and even better service. They are more than just competent. They are caring. I have been a Toyota/ Lexus fan for the past 23 years. But Mercedes is my car and the Ross touch of Mercedes of Centerville is my dealer. Travis in sales was special. The service department is superb. Go there and be taken care of as if you are their only customer.
My husband and I had the best car buying experience we ever had at Mercedes-Benz of Centerville. Tim and Kenny were so kind and patient. Both gentlemen were knowledgeable and helpful as well as the entire staff at the dealership. My husband had contacted another "high end" dealership in the area and when we stopped in no one gave us the time of day. I don't know if it was because we arrived in a pick up truck but it was their loss. We are so happy with our new GLA and would recommend to anyone wanting ...