Customer Testimonials
Easy to schedule- communication with Shane was great- check out was super quick and easy
Dan represents Mercedes-Benz as it should be....with dignity and class. Dan was personable, responsive to my needs, and gave me the assurance that my car would be taken care of thoroughly and professionally. He made me feel like a VIP customer!!
New car was broke. They fixed it as fast as possible with compassion for me the broken new car.
Dan always provides excellent service. He maintains a pleasant attitude at all times. Dan is very professional and courteous. It is always a pleasure to work with Dan.
I have complete confidence in this dealership. They have been very helpful and professional giving me the information I need to keep my car in good order. Doing it in a timely manner.
Just the best, always quick on the repair and I'm glad that they are close!
Every one is so nice and thoughtful and service is almost always completed before they say it will be complete.
Always prompt, courteous, and a pleasure to work with! I appreciate the extra details that are given!
You’re legendary for treating customers with genuine respect. I appreciate your patience and dedication to excellent work. You went above and beyond in addressing all the issues that brought me to the dealership.
You all did a great job on taking care of of me. I appreciate the great service. Thank you all!!!
The workshop manager, Dylan and Kyle all did an excellent job on my car. There was an initial confusion that was satisfactorily resolved by the manager which I greatly appreciated. Thank you once again for the wonderful job done on my car. Sorry for the confusion.
Bring my car for open recall. Everything was okay but cashier told me that they will bring car for wash, i asked if its touchless and she say yes. After i got car its looks like it wasn’t touchless….. and also it was water spots everywhere on car so i need to wash it again
Everything was executed just as I was told it would be and everyone was polite and prompt!
Dan Phong always provides excellent customer service. He is a valuable asset. He displays knowledge skills and takes care of his customers.
Always great attentive service.
Dylan was professional, communicative, and walked me through each step. The dealership is always clean, warm, and welcoming, as is the service staff.
I did not purchase my SUV here, but I bring it here for my maintenance upkeep. Dan is very knowledgeable and friendly. The owner Janelle Ross is very personable and friendly. I would definitely recommend this dealership.
Never answer there phone call I called multiple times through out the years when you finally get someone to answer and you ask for a service advisor they direct your call they don’t answer
Took my Mercedes-Benz there with a oil level sensor problem. I was in a time crunch and they couldn't promise to get right on it, but in less than an hour it was done. Great job.
The service was exceptional, service writers were professional, informative and cordial , I’ve recommended the dealership to several of my associates
Excellent and timely service.
Good job
Could not ask for a better place! Sales, Service, Parts and crew are great!
my experience here has always been great, but I do have to give credit to Dan Phong especially he got me in and out on an emergency engine problem in time for me to go on my road trip that was planned before a engine issue arose, the entire staff makes picking up your car fun and I always end up in there laughing with everybody before I leave. I was taken care of so well I cannot thank you enough.
Dylan, Dan and the team did a great job taking care of my Merc. Went quicker than I expected and the car was well taken care of.
It was clean, the employees were, kind knowledgeable & friendly. Dylan did a great job keeping me informed & giving advice
Dr. Phong does a great job.
The service team took excellent care of my vehicle. They were very communicative about what my car needed and made sure I was okay with the services suggested. Dan P. was extremely kind and made sure my car was spotless when I came to pick it up.
Dan and team are always helpful - and accommodating of schedules and turnaround times. Thank you
Dan Phong - SERVICE WRITER - Great Job on our older 2011 Mercedes Benz. He always works hard for us.
Very professional snd friendly. Received car in perfect and clean condition. Will always come back
Courteous, timely, expensive. Still not sure the issue was rectified although the engine light is not illuminated.
Dan is truly phenomenal. Very thorough and knowledgeable about his job. Amazing customer service. If I could give 10 stars I would.
Had A service performed on my Mercedes. All went well and they were very thorough and timely!
As usual the Ross MB Service team excelled. Gina in parts, Dan the Honcho and the service tech did great work!!!
Lack of communication Unorganised I don't think they even care They don't even try Careless
Appointment ran smooth, excellent work !!
Dylan Race was my service advisor. He was detail oriented, provided frequent updates on progress, and ensured I understood all of my options. I strongly recommend him as best-in-class professional.
Easy drop off with quick service. Provided a ride home and picked me up when car was ready.
It was so very nice to have my car picked up to tow and returned to me without having to find someone to take me to the dealership to pick my car up. Had a very pleasant ride with Pete! Shane was a great help in getting arrangements made to have my car fixed.
It took many attempts to start even before leaving Bob Ross MB. 9-12-2026 went to grocery and tried to start it many, many times. One last try before calling tow truck and it did started. I will call Bob Ross Monday, 9-14-2026 to determine what to do. Thank you, Bob fea 937-836-4773
I recently had my car serviced and the experience was fantastic! Dylan Race of the Service Department was knowledgeable and very professional. I would recommend him and the rest of MB of Centerville Team to anyone!
Service technician was professional, attentive, and explained the detail things. Thanks for a nice experience.
I have had a fabulous experience over the years at this dealership. Most recently Sierra has gone above and beyond to try to meet my needs. Their inventory is lighter than many other Mercedes dealerships and their prices seem less competitive than many on MBUSA, the national website. In service I have worked with Dan Phong many times, he’s great. Roger Hall has assisted multiple times and has also been very helpful.
The service technicians were courteous, professional, and treated me as a valued customer. Thank you for a nice experience
Once again the service department did not do everything they said would be done. This is unacceptable from any service provider, and especially unacceptable from a luxury car service provider.
Service departments does very well in communicating status of the service, next steps and completion. Excellent workmanship.
I received the excellent service that I have grown to expect and appreciate.
Sean the advisor his very professional and courteous. The repair were done in time and in the price estimated.
Needed a light reset Dennis was not helpful just wanted money to do service there. Lazy and not helpful
Service Department staff was outstanding! They were efficient, responsive and helpful. Best team by far.
Dylan was amazing and his customer service was fantastic / I hopped in one afternoon and he immediately got things taken care of with a plan.
Great service! They pick my car up they leave me another Mercedes Benz to drive while my Mercedes Benz is being serviced. They bring my car back and pick up the one they left me to use .Always Awesome service! I will always take my Mercedes Benz to this dealership!!!!
Very kind, helpful and timely. Also, delivered car clean. Dylan was very professional and kind.
Very good communication with the service team. The courtesy drivers that dropped off and picked up were great to deal with.
I had an outstanding experience at Mercedes-Benz of Centerville. Dylan went above and beyond to help me by making the whole service process smooth from start to finish. Highly recommend this dealership. It’s by far and large the best experience I’ve ever had at a Mercedes dealership.
The staff was Professional. They exemplified superb customer service. They kept us informed about their progress. They sent us videos of what they saw and what work they doing.
I am always treated with respect and have valued the relationship that I have with everyone from the service advisor team to the Service Manager, Dennis. Katelyn is always so helpful and pleasant - I really value her continued assistance to me as a customer! I have to say that the most important words that I could use to describe the service department, and the dealership overall is TRUST and RELATIONSHIPS! From the top down, including the owner, Ms, Janell Ross, I value the effort taken to chat with me when I am waiting for service in the customer lounge, ... Read More DealerRater - Aug 9, 2026
Everything was great ??.The Staff there is always so professional when ever I have to bring my Vehicle in for service they make me feel like I can trust them and they do a great job.
I’m very pleased with the service I received. Mr. Owens was great to work with. He recommended what services were needed. Great customer service.
Very difficult to work with. I tried booking an appointment online, but the site will not advance to book the appointment. So I tried to call and book the appointment, but it only ever goes to voicemail. We'll see if I get a call back.
Very pleased with the service. Dan and Dylan took good care of me and my car.
Professional and clean The employees that I interacted with were very Professional, and the dealership was very clean.
All was well until I drove away. The 'check engine' light, which was what I wanted fixed (it was constantly on) was out - that was good. An hour later, before I even got home, it came back on. It's still on. Taking the car back in (which is incredibly inconvenient!) Monday. I paid $2,500 (tho not just for the light issue. Got B service & blutec light checked and fixed as well).
He was great to work with !! He always is !! He takes good care of me and keeps me informed !!
The service writer was very thorough. He made recommendations, but let me decide if I wanted to proceed with each one.
The service was excellent and the customer service was excellent as well.. I would recommend.
Ricardo and Lee were a big help to me with technology They were both knowledgeable informed polite and respectful about my questions Ricardo spent a lot of time with me and I appreciated his help Peggy Dobrozsi
Friendly and helpful in diagnosing the problems and fixing it. I am very happy with the results.
Very thorough explanation and kept me updated on the progress. Would definitely recommend them again.
This dealer ship is amazing! The people here are great! My wife and I were able to get in and before we knew it we were leaving in a new ride! Exactly what we needed suitable for our family!!! Thank you Ricardo Rutledge!!!! You were great!!!!
New staff, better service! I will be back to visit Dylan for sure. My 3 plus hours sitting and waiting at the dealership was fun (who says that?) Well, it was because of the sales staff who entertained me and stopped to say hello. I would buy a car from Sierra or Erec any day. Dylan and I got to talk about cars and car care. That was fun too. He is passionate about detailing cars as am I. Professional, fun, caring staff. This visit cemented my loyalty to this dealership. Looking forward to my next service! And the person who ... Read More DealerRater - Jul 19, 2026
On trip experienced engine sputter an check engine light.Stored codes showed #1 cylinder misfire but this could not be duplicated and the Centerville MB Service Center after test drive of 20 miles under various town and highway driving. Advisor Mr Race suggested to fill up with "Top Tier" gasoline⛽️ at stations with more and effective detergents additions and water control and regular gas storage tank cleaning.
I love the workers there, they break everything down with you before papers are signed.
Pleasant and professional staff. Timely service and clean environment. Provided helpful and updated communication for future reference
Took care of my needs in a very timely manner . Service manager was cooperative and helpful.
Great to feel and know that your vehicle is being serviced by friendly fun Professional
If you’re thinking of buying a car, do yourself a favor and work with Erec James!! I had the best experience with Erec! He was professional, knowledgeable and enjoyable to be around! From the beginning, he made me feel like I was doing business with my big cousin, someone who genuinely had my best interest at heart! He was also very transparent, answered all of my questions and made sure I felt confident throughout the process. I can confidently say you will have a great experience and won’t be disappointed! Thank you so much Erec for everything!!
Every member of the staff is absolutely wonderful. Kind, courteous, attention to detail. Keeps you informed on what's going on with your vehicle. Top notch!
Entire experience at Mercedes of Centerville during the service appointment was excellent. All employees are friendly and helpful. Dylan Race checked me in and explained everything clearly.
Great dealership and Sierra was very helpful and professional. I would recommend the dealership on its professional and staff
Great customer service
Came into the dealership to pickup new key blank as part of replacement key fob. Key fob was paid by Carmax which showed two key fobs, but they only had one fob. Carmax reimbursed for the SLC 300 fob and Mercades of Centerville was able to program the fob and make the blank. While I was there mercades of Centerville as replaced the batteries in my GLE 400 fobs free of charge.
Shane Owen’s worked with me on a repair to my wife’s 450GLS. He was able to resolve my issue and gave excellent service. Can not say enough good things about Shane. He is a super individual.
Took over 3 weeks and the top stil does not work on the 98 skl-230. They wanted over $1,600 to replace to rear light assembly. I bout 2 new rear light assembly's for under $200 and according to youtube it takes less than an hour per light and special tooling. I can see why all the mechanics sit around and do nothing?
The Centerville dealership has very friendly and knowledgeable staff. It doesn’t matter if I am there for service, the front sales staff always acknowledge me and offer any assistance I may have. The service staff are fantastic. Dylon and Anita….premium CSR! Shane is a pleasure to speak to when I’m making an appointment or picking up my car. He even offered to take me to The Greene while my car was being serviced then pick me up when they were done. Everyone is pleasant and has a good sense of humor. GREAT experience from start to finish.
The service and information provided was good and timely. Dylan was very helpful and courteous.
Erec James was our sales person very sweet and nice to talk to and he helped us buying and selecting our car and we were happy with the whole process of buying