Customer Testimonials
Great dealership and Sierra was very helpful and professional. I would recommend the dealership on its professional and staff
Great customer service
Came into the dealership to pickup new key blank as part of replacement key fob. Key fob was paid by Carmax which showed two key fobs, but they only had one fob. Carmax reimbursed for the SLC 300 fob and Mercades of Centerville was able to program the fob and make the blank. While I was there mercades of Centerville as replaced the batteries in my GLE 400 fobs free of charge.
Shane Owen’s worked with me on a repair to my wife’s 450GLS. He was able to resolve my issue and gave excellent service. Can not say enough good things about Shane. He is a super individual.
Took over 3 weeks and the top stil does not work on the 98 skl-230. They wanted over $1,600 to replace to rear light assembly. I bout 2 new rear light assembly's for under $200 and according to youtube it takes less than an hour per light and special tooling. I can see why all the mechanics sit around and do nothing?
The Centerville dealership has very friendly and knowledgeable staff. It doesn’t matter if I am there for service, the front sales staff always acknowledge me and offer any assistance I may have. The service staff are fantastic. Dylon and Anita….premium CSR! Shane is a pleasure to speak to when I’m making an appointment or picking up my car. He even offered to take me to The Greene while my car was being serviced then pick me up when they were done. Everyone is pleasant and has a good sense of humor. GREAT experience from start to finish.
The service and information provided was good and timely. Dylan was very helpful and courteous.
Erec James was our sales person very sweet and nice to talk to and he helped us buying and selecting our car and we were happy with the whole process of buying
Dylan’s a very sharp young man who seems to genuinely care about his customers.
The service we received was truly exceptional. Their attention and care far exceeded even the highest expectations we could have had for a five-star experience.
On our way home from vacation, we hit a pothole and had a blowout on Highway 70. Mercedes towed our car to Mercedes-Benz of Centerville. We called ahead and spoke with Dan Phong, who guided us through ordering tires, finding lodging, and arranging transportation to and from our hotel while we waited. They even coordinated with our local service department to advise them of our needs at home. The Centerville staff were friendly and helpful, turning ... Read More Google - May 28, 2026
The service we received was truly exceptional. Their attention and care far exceeded even the highest expectations we could have had for a five-star experience. On our way home from vacation, we hit a pothole and had a blowout on Highway 70. Mercedes towed our car to Mercedes-Benz of Centerville. We called ahead and spoke with Dan Phong, who guided us through ordering tires, finding lodging, and arranging transportation to and from our hotel while we waited. They even coordinated with our local service department to advise them of our needs at home. The Centerville staff were friendly and helpful, turning ... Read More Yelp - May 28, 2026
I’ve been familiar with MB of Centerville for awhile from getting a previous vehicle serviced there and always had a pleasant experience but i recently purchased a Brand New Cle 53 AMG and couldn’t be happier! Cole is the guy!!! He was so knowledgeable and patient and was very diligent about helping me get the car with the exact specs I wanted!!! He kept me updated through the process and hunted down my very picky criteria and had me in exactly what I wanted within a week! The day my car arrived the entire staff was so excited and ... Read More Google - May 27, 2026
Everyone was fantastic and work with me to arrange everything required to complete the A1 maintenance
Great experience! Danielle was professional and easy to work with. I’m enjoying my C300
Great service visit on 5/18/2026. Shane was provided me with Al the information needed for me make decisions good for my vehicle.kept me aware of progress of service. Also spoke with Kate Seibers had the opportunity to thank her for the assistance in getting my vehicle taken care of. I was so impressed with her ability to communicate and correct a situation that turned out great.
I asked for my car not to be washed, but clean the windows, that wasn’t done. The service of checking the tire pressure was over looked. The service advisor was great, I don’t think I got the value of what I paid for.
Always fast and reliable service. Service department has always treated us like family when visiting.
They got me in right away. Professional and courteous. Price was lower than quoted. I will use them again.
Great experience.
Very happy with the service I received at this dealership Danielle my sales person was great!
Great experience, was kept up to date on all service items. Team even performed warranty work immediately to ensure I didn’t need to return for a follow up visit.
Vehicle was repaired under warranty with the work professionally done and followed through with a thorough inspection and a wash to boot. Can't ask for more than that.
Dan the head service person that took down what I as needing done is excellent man.
Thanks Cole for your help. It made it very convenient to pickup the car on a Saturday.
Customer service rep Dan is a wonderful person that his goal to keep customers happy and satisfied. He always takes care of my car and get the job done quickly Thanks
Great service. Communicated any issues while servicing. Completed and returned in the time frame that I was told. I will recommend to my friends.
They did the required service and found several recommended treatments as well. Prices are a bit high.
Unprofessional Communication: Throughout the two weeks the vehicle was in the shop, multiple voicemails went unreturned. When contact was finally established, the advisor (Shane) offered excuses about being 'slammed' rather than apologizing for the lack of responsiveness. Condescending Treatment: The overall tone of the interaction was dismissive and condescending, creating a feeling that the customer was a 'nuisance' despite paying $2,770 for repairs. Inaccurate Warranty Information: Shane incorrectly claimed certain parts were not covered by warranty. When confronted with physical proof from the warranty paperwork, he deflected responsibility to the service technician rather than taking ownership of the error. Loss of ... Read More DealerRater - May 1, 2026
Absolutely an amazing experience. Helpful staff; who was also very kind and courteous. My saleswoman; Sierra was top notch !
Absolutely outstanding customer service! Warm and welcoming! Very helpful!
Dan the service man is Awesome!
Appreciated being able to drop my car off the same day I came in to get a car wash and schedule a service. Really liked working with Shane on the service.
Best and friendliest staff I've ever encountered at a dealership.
Absolutely amazing service ! Everyone was super friendly and kind. There was a no pressure feel atmosphere. Above all Sierra was a top notch saleswoman !
I filled this out twice already. Not sure why I keep getting it. Having said that, we received absolutely excellent service and are very happy with the service provided. once we move to Ohio in a few months we will make this our dealership.
The dealership promptly attended to me, and a loaner car was ready. After the service diagnostic result was provided and well explained.
Always a pleasure bringing my car to get serviced. everyone is warm and welcoming, My service advisor always answering any questions I have, Dan Phong and the entire crew amazing.!!!
As expected for the service. Thank you for getting me in so quickly. Thank you
I can’t say enough good things about this dealership, specifically the service department. I was traveling when my car needed service, which could’ve easily turned into a major disruption, but they handled everything flawlessly.
They prioritized my vehicle knowing I was from out of town, kept communication clear and timely, and most importantly, set me up with a loaner so I didn’t miss my kids’ competition. That level of consideration is exceptional.
On top of that, the entire team was genuinely friendly, professional, and easy to work with. No runaround, no stress just solid service and people ... Read More Google - Apr 19, 2026
Always helpful, accommodating appointments, knowledgeable and ii have used them a long time and will next time
Intake for my service appointment was on time, loaner car was ready, I was in and out in five minutes. My car was ready to pick up later that afternoon as expect expected. Great job!
Everyone I dealt with was competent and friendly. I highly recommend this dealership.
I took my car in for service, which was fine, but the car wash broke down, so my car wasn’t washed.
Great customer service 👏🏾
The entire staff was incredibly pleasant and professional. A special shout-out to the shuttle driver, who provided exceptional service! Plus, my car’s exterior was returned in pristine condition.
I got the pleasure of working with Rufus on the purchase of my car. Rufus was patient, thorough and listened to what I was looking for in a car. Overall great experience with the whole Bob Ross team!
Scheduled B service with additional repairs through Dan Phong. Everything was completed in a timely manner at the quoted estimate.
Great service #10⁷
Went in for A service for my 2012 C Class. Experience was better than previous visits. Time and attention were paid to my vehicle, I received a video report from the service technician, which was very much appreciated, and they cleaned my car which they had not done for the past few visits. A better visit overall recently than previous visits.
⭐⭐⭐⭐⭐
From the moment we found our car online and connected with Ricardo, the experience at Bob Ross Mercedes-Benz was outstanding.
We flew in from Birmingham, Alabama (during the TSA shutdown), and Ricardo went above and beyond by picking us up from our hotel. Once at the dealership, he gave us a full tour and shared the history of the facility, which made the experience even more special. He made us feel completely at ease and ensured everything went smoothly.
Eric James was fantastic in helping us secure a great price, a solid deal, and a warranty that made perfect sense ... Read More Google - Apr 7, 2026
Took my coach in for the Mercedes Benz chassis sprinter that had codes and the SES was on ... I knew it was going to take some time for them to check it out so I was not really paying attention to the completion. Next thing you know I had an email, and a text informing me that it was done and ready for pickup. I asked them to delay the pickup and it was no problem. So, I drove up to the repair or service shop and they were very friendly to provide the details on the repair. I would ... Read More Google - Apr 5, 2026
Best service team. Always friendly and helpful. Team answers all questions asked. When asked to check air in tires and top of wiper fluids ; it was done and part of service.
My experience with Mercedes Benz Centerville has been wonderful. They make you feel like family; very friendly and welcoming. Kudos to your service and parts team for their expertise and locating parts that other dealerships would not go the extra mile to locate. I’m super happy that I chose a Mercedes GLE and Mercedes Benz of Centerville as my service provider!❤️
Good service
Katelyn Seibers is the best. Anytime I have issues with my G63, I call Katie. She gets me in fast and then texts me updates until work is completed. Highly profession and efficient. 10 out of 10
Scheduling the appointment was quick and easy; several days/times were available which made it very convenient. My service advisor was personable and kept me updated on the expected wait time. My car had been vacuumed, washed and pulled around to the side of the service department so that I could hop in and be on my way. Absolute stellar service!
Service wasCompleted ahead of time. Everyone very professional. I had use of a loaner car for a week.
They lied to me. I had my car towed because I thought something else was wrong, not realizing it was simply out of gas. They told me it was a fuel pump sensor issue, but I later found out there was nothing wrong with my car. When I got my car back, it was making a terrible sound. I honestly don’t know what they did to it. I called them, and they promised to call me back, but they never did. I’m very disappointed.
Excellent service, Thank you!
We had a Perfect experience.
I had a wonderful experience working with Ricardo. Everyone was hospitable
Completely satisfied with the level of service and personal care I experienced with the service department
I am very happy with my experience at Mercedes of Centerville. Erec was very knowledgeable about the car I was looking for and very helpful with the sale and setting everything up. The new GLB is very nice and a great upgrade over my old C300. I would highly recommend Mercedes of Centerville.
My service experience at Mercedes-Benz of Centerville was outstanding from start to finish. What initially began as a small issue was quickly identified and resolved, thanks to the exceptional leadership of Service Manager Dennis. His professionalism and attention to detail truly set the tone for the entire visit.
The team was efficient, communicative, and clearly committed to providing top-tier customer service. I especially appreciated the complimentary loaner vehicle, which made it easy to go about my day without any disruption. The service itself was completed quickly without sacrificing quality, which is something I value highly.
It’s not always easy ... Read More Google - Mar 18, 2026
The staff is very friendly and ready to please you and go out of their way to help.
Great service, changed my fob battery, gave a loaner No more to say Great team
Great team at MB of Centerville. Always helpful
I had a wonderful experience purchasing my car here. The entire process was smooth, professional, and stress-free. My salesperson Erec was incredibly patient, helpful, and honest throughout the whole process. He took the time to answer all of my questions and made sure everything was clearly explained. As a customer, I truly appreciated his professionalism and kindness. I am sincerely grateful for all the help and support he provided. It made this big purchase feel easy and comfortable. I highly recommend him to anyone looking to buy a car. Thank you again for such a great experience!
I hit a grate in the road in Beavercreek and had a flat tire. This was a Friday evening, I called for a tow and my car was taken to Centerville MB. The service department is closed on the weekends, Monday morning and spoke to Katie to ask a time frame. They hadn’t been able to look at it yet but said they would get back to me quickly, which they did. Shane in service was so very friendly and assured me it would be done that day and ready for pick up. It was! I was able to ... Read More Google - Mar 6, 2026
Always Great service with MB of Centerville.
So helpful with shuttle service! Always friendly and super courteous. And the service areas are immaculately clean. Shane was very good to work with, giving me good advice before completing the service order as well as a good estimate of what the costs would be.
Dan was great! He was able to fit me in immediately for engine service! I Would recommend this location for family and friends
The service is always timely, professional, and complete. I am consistently pleased with the results.
EVERYONE WAS FRIENDLY AND NICE! I COUNT ON THEM TAKING GOOD CARE OF MY CAR...
Service folks were very considerate of my needs and understanding my transportation issues handled my service very quickly
Courteous and professional
(Translated by Google) The staff were very calm and friendly. The repair process proceeded smoothly. One additional request I'd like to make is that you could share the schedule intermittently during the inspection period. Thank you. (Original) 직원들은 매우 차분하고 친절했습니다. 수리과정도 매끄럽게 진향되었습니다. 추가로 요청드리고 싶은 부분은 점검기간에 중간중간 일정을 공유해 주셨으면 좋겠습니다. 고맙습니다